RETURN POLICY

Do you need to return/refund it?
      If you don’t absolutely like your products, we want it to be as simple as possible. For more information about our return policy, see below.
      1. If the products no quality problem, we don’t accept return or refund 
      2. If the products were broken in transportation, we don’t accept return, because it’s the force majeure we can’t control, we can refund a little base on the actually case
      3. If the products with any quality problem, we can full refund for the products with problems, but pls raised the problem within a few days after you received the package. Pls destroy/smash the products with problem and take a video as refund proof, we don’t want to bad quality products into marketing. If you raise the problem a few days after you received the package, we can rejest the request. So pls check your products carefully when you receive the package.
      4. Pls take a video when you open the box to check the products as proof Pls note, all problems should be raised within a few days after packages are delivered,otherwise, we can request the request
      Contact us via Chat or Email to start your return/refund.

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 
Notes：
Custom-order or personalised items do not have a right to 14 days refund.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Processing time: 2-7 days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Return Address:FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG